1. Exchange Policy (For Size/Style Issues)
- We offer Exchange Only, not general returns.
- Exchange requests must be raised within 3 days of delivery.
- Exchange is allowed for:
- Size change
- Product change (price difference must be settled)
- Product must be unused, unworn, and in original packaging with all tags intact.
- If reverse pickup is not serviceable at your PIN code, you may be asked to self-ship the product to our warehouse.
2. Return & Refund Policy (Only for Defective or Damaged Products)
Refund is provided only if the product delivered is defective, damaged, or an incorrect item.
Eligibility for Refund
- You must raise a complaint within 3 days of delivery.
- Proof is required in the form of:
- Unboxing video, and
- Clear images of the defect/damage
- Damage must be confirmed as a manufacturing defect or transit damage caused from our side.
- Item must be returned in its original packaging for inspection.
Refund Will Not Be Issued If:
- The product is used, worn, or damaged after delivery
- No valid proof (such as unboxing video/images) is provided
- Damage is due to misuse, mishandling, or normal wear and tear
- The complaint is raised after 3 days of delivery
Refund Method & Timeline
- Prepaid orders: refunded to the original payment method
- COD orders: refunded via bank transfer or UPI
- Timeline:
- 3–5 business days for quality inspection
- Additional 5–7 business days for the refund to reflect (bank-dependent)
3. Reverse Pickup & Quality Check
- Reverse pickup will be arranged wherever serviceable.
- If not available, customers may need to self-ship the product.
- Refund or exchange will be processed only after the product passes Quality Check (QC).
4. Contact for Return/Exchange/Refund
To raise a request, share your Order ID, issue details, and supporting photos/video:
- Email: hello@omnifootwear.in
- Phone/WhatsApp: +91 7017 536 921
- Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM