Refund and Returns Exchange Policy

1. Return/Exchange Policy (For Size/Style Issues)

  • We offer Exchange Only, not general returns.
  • Please return the product within 4-5days of delivery
  • If the product is defective or damaged please return the product within 2 days
  • We will deliver the exchange/replacement product within 4-5 days
  • Once we verify the refund request we will credit the refund to original payment method within 6-7 days
  • Exchange is allowed for:
    • Size change
    • Product change (price difference must be settled)
  • Product must be unused, unworn, and in original packaging with all tags intact.
  • If reverse pickup is not serviceable at your PIN code, you may be asked to self-ship the product to our warehouse.

2. Refund Policy

Refund Will Not Be Issued If:

  • The product is used, worn, or damaged after delivery
  • No valid proof (such as unboxing video/images) is provided
  • Damage is due to misuse, mishandling, or normal wear and tear
  • The complaint is raised after 3 days of delivery

Refund Method & Timeline

  • Prepaid orders: refunded to the original payment method
  • COD orders: refunded via bank transfer or UPI
  • Timeline:
    • 3–5 business days for quality inspection
    • Additional 5–7 business days for the refund to reflect (bank-dependent)

2. Reverse Pickup & Quality Check

  • Reverse pickup will be arranged wherever serviceable.
  • If not available, customers may need to self-ship the product.
  • Refund or exchange will be processed only after the product passes Quality Check (QC).

3. Contact for Return/Exchange/Refund

To raise a request, share your Order ID, issue details, and supporting photos/video:

  • Email: hello@omnifootwear.in
  • Phone/WhatsApp: +91 7017 536 921
  • Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM